Terms and conditions

§ 1

Preliminary provisions
1. The bertigraf.pl online store, available at bertigraf.pl, is operated by YGSGROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office at Sękocin Nowy, ul. Jodłowa 1, 05-090 Raszyn, entered in the Register of Entrepreneurs of the National Court Register under number 0000631367, REGON: 526660344, NIP: 5342670060. Contact: laminatstore@panele.info
2. These Terms and Conditions are addressed to both Consumers and Entrepreneurs using the Store and specify the rules for the use of the Online Store and the rules and mode of concluding the Sales Agreements with the Client at a distance through the Store.

§ 2

Definitions
1. Consumer – a natural person concluding a contract with the Seller within the Store, the object of which is not directly related to its business or professional activity.
2. Seller — YGSGROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office in Sękocin Nowy, ul. Yodel 1, 05-090 Raszyn, entered in the Register of Entrepreneurs of the National Court Register under number 0000631367, REGON: 526660344, NIP: 5342670060,
3. Client – any entity that makes purchases through the Shop.
4. Entrepreneur – a natural person, a legal person and an organisational unit not being a legal person, whose separate law confers legal capacity, carrying out in its own name an economic activity which uses the Store.
5. Store — the online store operated by the Seller at bertigraf.pl.
6. Distance contract – contract concluded with the Client in the framework of an organized system of conclusion of distance contracts (under the Store), without the physical presence of the parties, with the exclusive use of one or more means of communication at a distance until the conclusion of the contract.
7. Regulations – these regulations of the Shop.
8. Order – a declaration of the Customer’s will made using the Order Form and aimed directly at concluding the Sales Agreement of the Product or Products with the Seller.
9. Account – the customer account in the Shop, the data provided by the Client and information about the orders submitted by him in the Shop are collected in it.
10. Registration form – the form available in the Shop, enabling the creation of an Account.
11. Order form – interactive form available in the Shop allowing to submit the Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the delivery and payment method.
12. Basket – the software element of the Shop, in which products are selected for purchase by the Customer, as well as the possibility of determining and modifying the Order data, in particular the quantity of products.
13. Product – available in the Shop moving item/service subject to the Sales Agreement between the Client and the Seller.
14. Sales contract – the sales contract of the Product concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means – application to the characteristics of the Product – a service contract and a work contract.

§ 3

Contact with the Store
1. Seller’s address: YGSGROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office at Sękocin Nowy, ul. Jodłowa 1, 05-090 Raszyn. 2. Seller’s email address: laminatstore@panele.info
3. Phone number of the Seller: +48 791700086
4. Seller’s bank account number 56 1090 2590 0000 0001 5581 3387
5. The Customer may communicate with the Vendor using the addresses and telephone numbers given in this paragraph.
6The customer can communicate by telephone with the Seller in hours 09:00-17:00

§ 4

Technical requirements
In order to use the Store, including browsing the assortment of the Store and placing orders for Products, you need:
a) Internet-enabled terminal device and web browser with HTML, CSS and JavaScript support for cookies enabled
b) active email account (e-mail)

§ 5

General
1. The seller is not responsible for any disruptions in the operation of the Store due to force majeure, unauthorised action of third parties or incompatibility of the Online Store with the customer’s technical infrastructure.
2. Reviewing the Store range does not require an Account. The Customer’s placing of orders on Products in the Store range is possible either after the Account has been established in accordance with the provisions of § 6 of the Rules of Procedure or by providing the necessary personal and address data to enable the Order to be executed without establishing an Account.
3. The prices given in the Shop are given in Polish zlotys and are gross prices (including VAT).
4. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport, delivery and postal services) of which the Customer is informed on the Store’s pages during the submission of the Order, including when expressing his will to be bound by the Sales Agreement.
5. If the nature of the subject matter of the Agreement does not allow, reasonably assessing, the previous calculation of the final (final) price, the information on how the price will be calculated, as well as the charges for transport, delivery, postal services and other costs, will be given in the Shop in the Product description or by e-mail contact of the Vendor.

§ 6

Establishing an Account in the Shop
1. To establish an Account in the Store, please fill in the Registration Form.
2. Establishing an Account in the Shop is free.
3. Login to the Account is done by providing login and passwords established in the Registration Form.
4. The Customer has the option at any time, without giving a reason and without bearing any charge, to delete the Account by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses given in § 3.

§ 7

Placing orders
1. Orders can be submitted by e-mail: laminatstore@panele.info
2. Orders submitted via the website can be submitted 24 hours a day, 7 days a week throughout the year.
3. The order is effective if the Customer correctly completes the order form and correctly provides the contact details including the exact address to which the Goods are to be sent and the telephone number and the correct e-mail address.
4. If the given data is not complete, the Seller will contact the Customer. If contact with the Customer is not possible, the Seller has the right to cancel the Order.
5. In the process of placing an order, the Customer agrees to receive a VAT invoice, which may be attached to the consignment sent or sent electronically, to the indicated e-mail address in the form of electronic billing documents, in particular: VAT invoices with attachments, amending VAT invoices with attachments and forms. This consent also entitles the Seller to issue and send VAT invoices in electronic form, in accordance with the Regulation of the Minister of Finance of 20 December 2012 on the transmission of invoices in electronic form, the rules for their storage and the procedure for making them available to the tax authority or the tax authority.
6. When submitting an Order, the Customer may agree to include personal data in the database of the Online Shop of the Seller for processing in connection with the performance of the Order. In case of consent, the Customer has the right to view, correct and request their removal.
7. The Customer can use the option of remembering his data by the system to facilitate the process of submitting the next Order. To this end, the Customer should provide the password necessary to access his account. The Customer Login is an e-mail address given by him. The password is a string of characters determined by the Customer. The Customer’s password is not known to the Seller and the Customer is obliged to keep it secret and protect it from unauthorized access of third parties.
8. After the Customer has placed an effective order, he will receive an automatic reply from the store confirming receipt of the order.
9. When the Customer receives a reply from the store confirming receipt of the order, the contract of sale between the Customer and the Seller is concluded.
10. For bank-transfer payments, order processing starts when payment reaches the bank account given in the order confirmation. For card or online payments, or cash on delivery, processing starts when the order is placed.

§ 8

Costs and time of dispatch
1. The goods are sent to the address indicated in the order form or given by telephone or e-mail. The store will inform the Customer immediately of the incorrectly completed order form, which prevents or may delay the shipment.
2. Goods are delivered by specialist courier companies or Poczta Polska. In some cases, collection in person is possible at the seller’s premises or another address specified by the seller.
3. Shipments are delivered as soon as possible, usually within 5 working days of receipt of payment. This is an indicative delivery time and applies to cash-on-delivery orders. For bank-transfer, card or online-transfer payments, add the time needed for funds to be credited to the store’s account (usually 1–2 working days) to the time shown on the website.
4. The customer is charged with delivery costs (shippings) specified in the transport price list available on the order submission page.
5. Detailed information on delivery methods and acceptable payment methods can be found on the Store’s website.
6. a. In the case of the order of Products with different delivery dates, the delivery date is the longest given term.
b. In the case of orders from different producers, it may also happen that consignments will be delivered at different times.
7. If the Customer chooses collection in person, the Product will be ready within the period stated in its description. The Seller will also notify the Customer by email, using the address provided when placing the Order.
8. Collection of the Product in person is free of charge.
9. Delivery shall not include additional operations, in particular the costs of unloading at the place of delivery and bringing the goods into the buildings and premises, and only delivery at the address indicated, where the Buyer will be obliged to unload and collect the goods at his expense and risk.

§ 9

Payments
1. We issue a named proof of purchase (invoice) for every product sold.
2. Ordered goods may be paid for by cash on delivery, through the Przelewy24 electronic payment system, or by a traditional bank transfer to the store’s account.
3. Online payment service provider is PayPro S.A.
4. Repayment of funds when the payment is made using a payment card shall be made to the account of the card used for payment (if there is a need to reimburse the customer’s transaction with a payment card selling the refund to the bank account assigned to the paying card of the Ordering Party).
§ 10
Right of withdrawal
1. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The period referred to in paragraph 1 shall begin with the delivery of the Consumer Product to or to a person other than the carrier designated by it.
3. The Consumer may withdraw from the Agreement by making a declaration of withdrawal to the Seller. To keep the deadline for withdrawal from the Agreement, it is sufficient that the Consumer sends a statement before the expiry of that deadline.
4. The statement can be sent by traditional mail or by electronic mail by sending a statement to the e-mail address of the Seller with confirmation of receipt of the message.
5. In the case of sending a statement by the Consumer by electronic means, the Seller shall immediately send the Consumer to the e-mail address provided by the Consumer confirmation of receipt of the declaration of withdrawal from the Agreement.
6. Effects of withdrawal from the Agreement:
(a) In the event of withdrawal from a distance agreement, the Agreement shall be deemed not to have been concluded.
b. Payment reimbursement The Seller shall make use of the same payment methods used by the Consumer in the original transaction, unless the Consumer expressly agreed to another solution which will not entail any costs for him.
c. The Seller may withhold payment reimbursement until the Product is received back or until proof of its sending is provided to him, whichever occurs in advance.
d. The Consumer should send the Product to the address of the Seller given in these Terms and Conditions or another, which will be sent by the Seller electronically upon receipt of a declaration of withdrawal from the contract.
e. The Consumer should send the Product back immediately, no later than 14 days from the date on which he informed the Seller of withdrawal from the Agreement. The deadline will be retained if the Consumer sends the Product back before the expiry of the 14-day deadline.
f. The consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, by reason of its nature, the Product could not have been returned by post in the usual way.
7. Where, due to the nature of the Product, it cannot be sent in the usual mail mode, information about this, as well as the cost of returning the Product, will be included in the Product description in the Store.
8. The right to withdraw from a distance contract shall not be granted to the Consumer in respect of the Agreement:
a. where the subject of the benefit is a non-prefabricated thing, manufactured according to the Consumer specifications or intended to satisfy its individual needs,
b. in which the subject of the benefit is a thing supplied in a sealed packaging which, after opening the packaging, cannot be returned for health or hygiene reasons, if the packaging has been opened after delivery,
c. in which the subject of the benefit is a thing which is rapidly damaged or has a short term of use,
d. for the provision of services if the Seller has fully performed the service with the express consent of the Consumer, who has been informed by the commencement of the service that, after the Seller has fulfilled the provision, he will lose his right of withdrawal from the Agreement,
e. where the price or remuneration depends on fluctuations in the financial market over which the Seller does not exercise control and which may occur before the expiry of the period until the withdrawal from the Agreement,
f. in which the subject of the benefit is the things which, after delivery, by virtue of their character, are inseparably linked to other things,
g. where sound or visual recordings or computer programs supplied in sealed packaging are the subject of the benefits, if the packaging has been opened after delivery,
h. to supply journals, periodicals or periodicals, except for subscription agreements,
i. for the provision of digital content which is not recorded on a material medium, if the performance of the service started with the express consent of the Consumer before the expiry of the deadline for withdrawal from the contract and after being informed by the Seller of the loss of the right of withdrawal from the Agreement
9. In the event of withdrawal from a distance contract, we shall refund to the Consumer all payments received, except for the cost of delivering the goods, immediately, and in any case no later than 14 days from the date on which we were informed of your decision to exercise the right of withdrawal from this contract (The Shop is not obliged to reimburse the Consumer the delivery costs incurred by him).

§ 11

Complaint and guarantee
1. The Seller does not provide a guarantee, Goods sold by the Seller may be covered by the guarantee provided by the manufacturer of the Goods in force in Poland.
2. The detailed conditions for the implementation of the warranty are specified in the print of the warranty issued by the guarantor. Most products have guarantees provided directly by authorized service points of manufacturers. The exact addresses of the service points are on the warranty cards attached to the products and on the manufacturer’s websites. The customer can also carry out a complaint procedure for the warranty via the seller.
3. Complaints must be made to the address of the Seller.
4. To submit a complaint, deliver the product concerned to the Seller together with proof of purchase.
5. The Seller will consider the complaint within 14 days of submission. If the complaint is upheld, the Seller will repair the goods, replace them with new goods of full value, or refund the purchase price.
6. If the goods are not in conformity with the contract, the Customer may request that they be brought into conformity with the contract by free of charge repair or replacement for a new one, unless the repair or replacement is impossible or requires excessive costs. When assessing the excess costs, account shall be taken of the value of the goods in conformity with the contract and the type and degree of non-compliance found. (Law of 27 July 2002 on special conditions for consumer sales and amending the Civil Code).
7. The Customer loses the rights specified in paragraph 5 of this paragraph if he does not notify the store of the fact before the expiry of two months after the finding of non-compliance with the contract. To keep the time limit, it is sufficient to send a notification before the expiry of the notice.
8. The customer is always required to check the condition of the shipment in the presence of the courier. The courier is obliged to wait for unpacking and checking the condition that the consignment is not damaged.
9. In the absence of such a protocol, damage claims for damage will not be taken into account. If the courier does not have any printing, you must make a hand-written “protocol of damage” with the date and time of writing of the minutes and your signature and the courier (it may be on a regular sheet of paper). Request delivery of the proper protocol for the following day and call the courier company to report this fact. In the protocol, please note that the damage has been reported on receipt (not by telephone). All information should be reported to the Seller for further information.

§ 12

Personal data in the Store Internet
1. The administrator of personal data of Clients collected through the Online Store is the Seller.
2. Personal data of the Clients collected by the Administrator via the Online Store are collected for the purpose of implementing the Sales Agreement, and if the Customer consents – also for marketing purposes.
3. The recipients of personal data of Online Shop Clients may be:
a. In the case of a Client who uses in the Online Store the method of delivery by mail or courier, the Administrator shall make the collected personal data of the Client available to the selected carrier or broker who executes the shipment on behalf of the Administrator.
b. In the case of the Client who uses electronic payment method or payment card in the Online Store, the Administrator shall make the collected personal data available to the selected operator of the above payments in the Online Store.
4. The customer has the right to access and improve the content of his data.
5. The provision of personal data is voluntary, although the failure to provide the personal data required for the conclusion of the Sales Agreement in accordance with the Rules of Procedure results in the inability to conclude the agreement.

§ 13

Final provisions
1. Agreements concluded through the Online Store are concluded in Polish.
2. The Seller reserves the right to make changes to the Regulations for important reasons, namely: changes to the laws, changes to payment and delivery methods – insofar as these changes affect the implementation of the provisions of these Regulations. Each change will be notified by the Vendor via e-mail.
3. In matters not regulated by these Regulations, the general provisions of Polish law apply, in particular: Civil Code; Electronic Services Act; Consumer Rights Act, Personal Data Protection Act.
4. Disputes arising from the application of these Rules and in connection with the performance of contracts concluded between the Shop and the Clients, will be dealt with by the competent court in accordance with the rules on substantive and local property in accordance with the Act of 17.11.1964. Code of Civil Procedure (Journal of Laws No. 43 item 296 as amended).

bertigraf.pl