Complaints, warranties and returns

Returning goods

A customer who is both a business operator and a consumer, entering into a contract directly related to their business activity, may withdraw from the contract within 14 calendar days of delivery if the contract is not professional in nature for that customer. The store asks you to provide the reason for withdrawal by email. The customer bears the cost of sending the returned goods.

The right of withdrawal does not apply to contracts for non-prefabricated goods made to the buyer’s specifications or tailored to their individual needs.

Manufacturer’s warranty

All products we offer are covered by the manufacturer’s warranty. Its conditions are set out in the warranty document issued by the guarantor. For most products, warranty service is available directly through the manufacturer’s authorised service centres. Their addresses and service information can be found on the warranty cards supplied with the products and on the manufacturers’ websites.

For some products, the warranty card is inside a factory-sealed package. We do not open these packages, so the card may not be stamped. Keeping the packaging sealed protects the integrity of its contents.

Reporting a complaint

When goods are delivered by a specialist carrier or courier, a buyer who identifies transport damage should exercise the care required by the Polish Transport Law of 15 November 1984 to preserve the carrier’s liability. When reporting quantity discrepancies or mechanical damage, prepare a damage report in the courier’s presence.

Send the following documents to laminatstore@panele.info:

• A description of the complaint, including any damage not caused by the transport company.
• For carrier-related damage, a damage report prepared in the courier’s presence.
• Photographs showing the damage.
• The purchase invoice.

Our complaints department will review the report and take the necessary corrective action. Please include complete documentation to help us process the complaint promptly.